Privacy Policy
Last updated: October 9, 2026
This Privacy Policy explains how Sterling & Heath ("we", "us", "our") collects, uses and protects your personal information when you visit sterlingandheath.com or place an order with us. Sterling & Heath is an online jewelry store operated from Tsuen Wan, Hong Kong.
Information we collect
- Order information: your name, email address and shipping address, which you enter at checkout.
- Payment information: payments are processed by PayPal. You pay on PayPal's secure system, and we never see or store your full card number.
- Messages: anything you send us by email, such as questions or return requests.
- Browsing information: when you visit our site, cookies and similar technologies collect information such as pages viewed, products added to your bag, device and browser type, and approximate location.
How we use your information
- To process, ship and deliver your order, and to send order confirmations and tracking details.
- To answer your questions and handle returns and refunds.
- To understand how visitors use our site so we can improve it.
- To measure and improve our advertising.
- To prevent fraud and meet our legal obligations.
We do not sell your personal information.
Cookies, analytics and advertising
We use the following third-party tools on our site:
- Google Analytics, to understand site traffic and usage. You can opt out with the Google Analytics opt-out browser add-on.
- Meta Pixel (Facebook and Instagram), to measure the results of our ads and show relevant ads. You can manage this in your Facebook ad preferences.
You can also block or delete cookies in your browser settings. Our site will still work, though some features may be limited.
Who we share information with
We share only what is needed with service providers who help us run the store:
- PayPal, to process payments.
- Our jewelry supplier and shipping carriers in Hong Kong and the United States, to fulfil and deliver your order.
- Our website host and email provider, to run the site and communicate with you.
- Google and Meta, for the analytics and advertising described above.
We may also disclose information if required by law.
International transfers
We are based in Hong Kong and our customers are in the United States. Your information may be processed in Hong Kong, the United States and other countries where our service providers operate.
How long we keep information
We keep order records for as long as needed to fulfil your order, handle returns and meet accounting and tax requirements, and then delete them.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails, by emailing contact@sterlingandheath.com. Depending on where you live (for example, California), you may have additional rights under local law, and we will respond to your request as that law requires. We handle personal data in line with Hong Kong's Personal Data (Privacy) Ordinance.
Children
Our site is intended for adults. We sell some jewelry designed for babies and children, but those purchases must be made by an adult. We do not knowingly collect personal information from children under 13.
Security
Our site uses HTTPS encryption, and payments are handled by PayPal. No online service can be completely secure, but we take reasonable steps to protect your information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact us
Sterling & Heath
Tsuen Wan, Hong Kong
Email: contact@sterlingandheath.com